Troubleshooting+Hardware+Problems

1. Make sure the electrical cords are securely plugged in. Sometimes when the item has been moved, the electrical cord may have jiggled loose. Remove and plug back in. 2. Check the power strip. Are other items in the power strip on? If the item does not turn on after trying the above steps, report the problem to the facilitator. You must report the asset number of the computer when reporting a problem.
 * PROBLEM:** Computer or monitor does not turn on.
 * SOLUTION:**

If the item still does not connect to the network, report the problem to the tech. asst. You must report the asset number of the computer when reporting a problem.
 * PROBLEM:** Computer is not connecting to the network - it won't let me log on.
 * SOLUTION:** Verify that the data cable is securely connected to the CPU and to the data port in the wall (or in the mini-switch in some classrooms).


 * PROBLEM:** When logging on, get message that user cannot connect to the network.
 * CAUSE:** The computer is not making a connection to the network.
 * SOLUTION:**


 * 1.** If using a mini-switch, from the back of the switch, unplug from electricity and the data port that goes to the wall. Let sit for a few seconds and then reconnect. (If switch has a jack marked //On Link// (or Up Link), make sure the network cable plugged into the //On Link// (or Up Link) jack on the box is connected directly to the data port in the wall.)

This is a picture of one of the many models of mini-switches used at our school.

If there are not enough data jacks on the wall for all computers in one location, you will use a switch, but first use all available wall jacks for your printer and computers and plug any additional computers into the switch.


 * 2.** If plugged directly into the data jack in the wall, make sure the network cable is securely connected at both ends. It is best to completely unplug and replug.
 * If connection is still not made, plug into a port you know is working. If it now works, report to the technology asst. that there appears to be a data port not working. The data ports are numbered. Report that number.
 * If connection is still not made, report this to the technology asst.